RETURNS / REFUND POLICY
To return or exchange products
At Christmas Shop, we want you to be delighted with every purchase you make. In
the event that you're not, and you wish to return a product, you may do so
within 14 days of the dispatch date, as long as the item is unused, in the
original packaging and in a re-saleable condition. Where promotions are applied
to orders, the proportional discount will be applied to each item in the basket
and that proportion will be refunded in the event of a return. Your statutory
rights are not affected.
To change or cancel an order
In most circumstances it is not possible to make changes to your order once
you've placed it. Christmas Shop uses an automated system which immediately
processes all orders for picking and packing. If you'd like to add products to
your order, please place a new order for these items. If you need to change
details of your delivery address, remove items from your order or cancel it
completely, please contact our customer services team for advice on 01772
728191 or via email at firstname.lastname@example.org. Please be ready to quote your
order number and order date. If your order has already been packed, dispatched
or delivered, then you'll need to follow our returns procedure below on this
Incorrect, faulty or damaged goods
If you are having a problem with one of our products email us immediately on
email@example.com preferably with a photo of the product. We're always
happy to help and will do our utmost to ensure an immediate resolution to your
How to return unwanted goods
To return or exchange goods you must follow these guidelines. Please do not
simply return your goods without following the process below.
Please provide your order reference number, contact details and a brief
explanation for the return and if you would like a refund or in cases of fault
a replacement item.
Please do not write on or tape your product boxes; doing so
will result in a partial refund.
The returns address is:
586 BLACKPOOL RD
When returning your goods please securely package your parcel to avoid damage
and include your order number, reason for return and if you would like a refund
or replacement. We will credit the refund to your payment card account within
14 days of receiving the returned product (please note your bank may take up to
21 working days to credit your account with the refunded amount). We cannot
accept liability for goods that get lost or damaged when they are returned, and
request that you get proof of postage when you return it.. We are not liable
and cannot take responsibility for any bank charges that you may have incurred
during the refund process.
We want you to be delighted with your purchase. If you're not and want to return
the product to us, you may do so following the instructions above and we will
exchange or refund it.
At Christmas Shop we give you 14 working days. We will reimburse you the cost of
returning a product back to us if the item is deemed faulty, however will not
cover any charges back to Christmas Shop if you change your mind or want to
cancel the order.
Proof of purchase
You must keep your order email confirmation safe and have this to hand if we
request it. We cannot refund an alternative card and if your original debit or
credit has expired you will be issued with a credit note.
Condition of returns
It's important that returned items are in the best possible condition, so please
take reasonable care of them and keep all packaging. Any products returned with
damaged packaging, taped with brown or grey tape, with writing or postage
labels attached will be given a partial refund only.
Products we're unable to cancel, refund or exchange
Unless faulty or not as described, we cannot refund or offer an exchange on:
Made to order (bespoke items)
Perishable goods such as flowers and food
We're unable to accept order cancellations for these products.