Christmas Shop: Online shop for Christmas decorations, Christmas lighting, rattan figures, toys and more!
E-mail Christmas Shop

Shopping Cart..
Items:     0
Home PageAbout UsOur Most Popular ProductsNew ProductsDelivery Information
206 days to Christmas   You are here:  Home > Terms and Conditions

Advanced Search

  Christmas Shop Terms and Conditions

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions

Site Changes

Our goal is to keep this website fresh and exciting. We create timely editorials to replace content that becomes out-dated or out-of-season, and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product Display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Christmas Shop cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Product Pricing

In the very rare event of a product price discrepancy, the purchase price of the product on the Chrismasshop website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.

Delivery of Goods

All goods are despatched within 14 days maximum but normally despatched within 48 hours of receipt of order (on orders received before 12.00 Noon) except for weekends and bank holidays.
For example:
Orders received after 12.00 Noon will be carried over to the next working day. Goods that are delivered by carrier will require a signature to confirm receipt of the goods. The goods will be delivered to you, the buyer, at the address provided by you on the order form .Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place. In case of short delivery of the goods, however caused, we will provide you with the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods.

Delivery prices and options will be available upon checkout. If you would like your order to be shipped internationally you will need to contact us on to get a shipping price and so that we can tell you how to place your order on the site.

Orders Lost In Transit

For orders that are lost in transit using Royal Mail 1st or 2nd class, 15> days (or 30 days for international) have to pass from the date of dispatch before an investigation can be opened. 90% of the time a lost parcel will eventually be returned to Christmas Shop as 'not called for' from a local sorting office so please visit your sorting office depot, not your local post office to check if a parcel is being held for you. Once 15 (30 international) days have passed we can then open an investigation. We will not replace or refund any parcel that is lost in transit before the 15 (30 international) days have passed.

All orders placed using our express delivery courier option are fully insured and tracked for peace of mind. If your items become lost in transit on our express delivery service we will file a claim with the courier and ensure your order is fulfilled as soon as possible.

Email Confirmation

Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email.

Christmashop reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.

Payment Problems

In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer available, the payment is declined or because of a technical error.

If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.

Security Checks

Christmas Shop takes card fraud seriously and for your protection it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.

We also retain the services of credit rating and card fraud prevention companies and may share details of your order with them in order to prevent the fraudulent use of your credit/debit cards. For further information about the privacy and protection of our customers details please see our Privacy Policy.

Right to cancel this agreement

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Christmas Shop within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods, via our returns policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.

How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us at or calling 01772 728191.

Once your order has been successfully cancelled and agreed by Christmas Shop, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How Christmas Shop can cancel this agreement

We reserve the right to cancel the order if:-

  • We have insufficient stock to fulfill your order and an alternative is not suitable
  • We are unable to obtain payment
  • We do not deliver to your area
  • A product fault or an error in the product description has been identified
Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

Given the unpredictability of technology and the online environment, Christmas Shop does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Christmas Shop shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Third Party Links

To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Christmas Shop is not liable in respect of the use of these websites or resources.

Christmas Shop reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us on if you have any complaints.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


For customers residing in Jersey and Guernsey, please note: any items purchased from the Christmas Shop website are inclusive of VAT. This is a UK registered website and we have no legal obligation to supply items with zero VAT. Before purchasing a product on any UK website, always check if the supplier can offer the items excluding VAT, as it is not possible to reclaim the VAT after the purchase has been made. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.

Governing Law And Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

We Take Your Personal Data And Privacy Very Seriously

Be assured that Christmas Shop take your privacy very seriously and we will never share or sell your data to a third party. When you use this website, we may collect, store and use only the following kinds of data:

  • Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed.
  • Information relating to any transactions carried out between you and Lights4fun on or in relation to this website, including information relating to any purchases you make of our goods and/or services.
  • Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or newsletters.
  • Information that you provide to us for the purpose of signing up for our email newsletters.
Using Your Personal Information

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information only to:

  • Administer the website.
  • Improve your browsing experience by developing and improving the design and layout of the website, through the monitoring of your usage.
  • Process your orders.
  • Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you (also see Keeping in Touch with You below).
  • We will not sell or share your personal information with any other party.
  • If you subscribe to our newsletter you can unsubscribe at any time.

Registered Office

Orchard Crown Limited, 586 Blackpool Road, Ashton, Preston PR2 1JA

Company number 1553497 Registered in England.

VAT Registered 349938105

We reserve the right to change these Terms & Conditions at any time.

None of the above conditions affects your statutory rights.

Christmas Shop recommends that you do not work with live electrical equipment, neither should you attempt to undertake any repair, unless you are suitably qualified and competent.

Site Map|Contact Us|Privacy Policy|Terms and Conditions|Links |Returns Policy