We sell our products to you subject to the terms and conditions listed here.
Please read them carefully before using the website. By using this website, you
signify your agreement to be bound by these terms and conditions
Our goal is to keep this website fresh and exciting. We create timely
editorials to replace content that becomes out-dated or out-of-season, and move
and expand portions of the site. We cannot guarantee that something you may
have seen on a previous visit will still feature on our website when you visit
again. We reserve the right to make changes to the website without prior
We have made every effort to display the products featured as accurately as
possible. However, the colours we use, as well as the display and colour
capabilities of your particular computer monitor, may greatly affect the
colours you actually see on the screen. Christmas Shop cannot be held
responsible for any limitations of your monitor and cannot guarantee that your
monitor's display of any colour, texture, or detail of merchandise will be
accurate / the same as the actual product.
In the very rare event of a product price discrepancy, the purchase price of
the product on the Chrismasshop website prevails over the price that may appear
on the delivery or product packaging. You will always be charged the price that
is displayed on the checkout page. If the price is reduced after you purchased
the item at full price, we cannot refund the difference.
Delivery of Goods
All goods are despatched within 14 days
maximum but normally despatched within 48 hours of receipt of order (on orders
received before 12.00 Noon) except for weekends and bank holidays.
Orders received after 12.00 Noon will be carried over to the next working day.
Goods that are delivered by carrier will require a signature to confirm receipt
of the goods. The goods will be delivered to you, the buyer, at the address provided
by you on the order form .Any dates quoted for delivery of the goods are
approximate only and we shall not be liable for any delay in delivery of the
goods however caused. If however we are unable to deliver your goods by the
date quoted for delivery you, the buyer shall be entitled to cancel the order
at any time before delivery takes place. In case of short delivery of the
goods, however caused, we will provide you with the outstanding goods as soon
as is reasonably practical. If however we have not delivered the outstanding
goods within 7 days from the first date of delivery you, the buyer, shall be
entitled to cancel the order for the outstanding goods.
Delivery prices and options will be
available upon checkout. If you would like your order to be shipped
internationally you will need to contact us on email@example.com to get a shipping price and so that we can tell
you how to place your order on the site.
Orders Lost In Transit
For orders that are lost in
transit using Royal Mail 1st or 2nd class, 15> days (or 30 days for international) have to pass
from the date of dispatch before an investigation can be opened. 90% of the
time a lost parcel will eventually be returned to Christmas Shop as 'not called
for' from a local sorting office so please visit your sorting office depot, not
your local post office to check if a parcel is being held for you. Once 15 (30
international) days have passed we can then open an investigation. We will not
replace or refund any parcel that is lost in transit before the 15 (30
international) days have passed.
All orders placed using our express delivery courier option are fully
insured and tracked for peace of mind. If your items become lost in transit on
our express delivery service we will file a claim with the courier and ensure
your order is fulfilled as soon as possible.
Once your order has been received you will receive a confirmation email.
Your order is an offer to us to purchase a product and is accepted upon
despatch. This will be confirmed by a despatch confirmation email.
Christmashop reserves the right not to accept your order for any reason
whatsoever including, but not limited to payment problems, product availability
and not meeting our eligibility criteria.
In the event of a problem collecting payment from a debit/credit card once
we have confirmed receipt of your order we will not be obliged to despatch the
order. In addition there may be some occasions when we may be unable to process
your order. This may be due to the item being out of stock or no longer
available, the payment is declined or because of a technical error.
If you are using a valid card and still experience problems, please try
ordering again with the same card or place a separate order using an alternative
Christmas Shop takes card fraud seriously and for your protection it is our
policy to conduct security checks on all orders. This may involve contacting
you by telephone before your order is processed.
We also retain the services of credit rating and card fraud prevention
companies and may share details of your order with them in order to prevent the
fraudulent use of your credit/debit cards. For further information about the
Right to cancel this agreement
Under the Consumer Contracts regulations 2013, you have the right to cancel
your agreement with Christmas Shop within a period of 14 calendar days. This
period begins the day after you receive the goods. Please contact us as soon as
possible to notify us of your cancellation request. If your order has already
been dispatched then you will need to either refuse delivery or return the
goods, via our returns policy.
Refunds will be processed within 14 days of receipt of the product. Goods must
be returned before a refund will be processed and the product must be returned
in its original condition.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement,
you can do so by writing to us at firstname.lastname@example.org
or calling 01772 728191.
Once your order has been successfully cancelled and agreed by Christmas Shop,
any sum debited from your payment card by us will be re-credited to your
account as soon as possible. If cancelled orders are erroneously delivered to
you, we shall be entitled to deduct the direct costs of recovering the goods
from the amount to be re-credited to you.
How Christmas Shop can cancel this agreement
We reserve the right to cancel the order if:-
- We have insufficient stock to fulfill your order
and an alternative is not suitable
- We are unable to obtain payment
- We do not deliver to your area
- A product fault or an error in the product
description has been identified
We endeavour to present the most recent, most accurate, and most reliable
information on our website at all times. However, there may be occasions when
some of the information featured may contain incomplete data, typographical
errors, or inaccuracies. Any errors are wholly unintentional and we apologise
if erroneous information is reflected in merchandise price or item
availability. We try to ensure that all pricing on the website is accurate, but
occasionally an error may occur and goods may be incorrectly priced. If we
discover that a pricing error has been made, we reserve the right to suspend
your order and contact you to ask whether you wish to continue with the order
at the correct price. We will not be obliged to supply goods at the incorrect
price. We present our content 'as is' and make no claims to its accuracy,
either expressed or implied. We reserve the right to amend errors or to update
product information at any time without prior notice.
Given the unpredictability of technology and the online environment, Christmas Shop
does not warrant that the function or operation of this website will be
uninterrupted or error-free, that defects will be corrected, or that this site
or the server that makes it available will be free of viruses or other harmful
elements. Also, your access to the website may also be occasionally suspended
or restricted to allow for repairs, maintenance, or the introduction of new
facilities or services. We will attempt to limit the frequency and duration of
any such suspension or restriction. As a visitor to, and user of this website,
you must assume full responsibility for any costs associated with the servicing
of equipment employed in connection with your use of our site. In effect, you
agree that your access will be subject to these terms and conditions and that
such access is undertaken at your own risk. Christmas Shop shall not be liable
for damages or losses of any kind which you may incur from your use of or
inability to access this site.
Third Party Links
To provide a greater range of goods, we may provide links to other websites
or resources for you to access if you so wish. You acknowledge and agree that,
as you have chosen to click on the link, Christmas Shop is not liable in respect
of the use of these websites or resources.
Christmas Shop reserves the right to refuse access to the website, terminate
accounts, remove or edit content, or cancel orders at our discretion. If we cancel
an order, you will not be charged.
We operate a complaints handling procedure which we will use to try to
resolve disputes when they first arise: please contact us on email@example.com if you have any complaints.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any
cause which is beyond our reasonable control. This condition does not affect
your statutory rights.
If you breach these conditions and we take no action, we will still be
entitled to use our rights and remedies in any other situation where you breach
For customers residing in Jersey and Guernsey, please note: any items
purchased from the Christmas Shop website are inclusive of VAT. This is a UK
registered website and we have no legal obligation to supply items with zero
VAT. Before purchasing a product on any UK website, always check if the
supplier can offer the items excluding VAT, as it is not possible to reclaim
the VAT after the purchase has been made. All queries relating to VAT should be
made to the HM Customs on 0845 010 9000.
Governing Law And Jurisdiction
These conditions are governed by and construed in accordance with the laws
of England and Wales. You agree, as we do, to submit to the exclusive
jurisdiction of the English courts.
We Take Your Personal Data And Privacy Very Seriously
Be assured that Christmas Shop take your privacy very seriously and we will
never share or sell your data to a third party. When you use this website, we
may collect, store and use only the following kinds of data:
Using Your Personal Information
about your PC and your visits to this website such as your IP address,
geographical location, browser type, referral source, length of visit and
number of pages viewed.
- Information relating to any transactions carried out between you and Lights4fun on or
in relation to this website, including information relating to any
purchases you make of our goods and/or services.
that you provide to us for the purpose of registering with us and allowing
us to send you email notifications and/or newsletters.
that you provide to us for the purpose of signing up for our email
Personal data submitted to us will be used for the purposes specified in
this section or as found elsewhere in the relevant parts of the website. We may
use your personal information only to:
- Administer the website.
your browsing experience by developing and improving the design and layout
of the website, through the monitoring of your usage.
- Process your orders.
you with information such as news regarding the website, new services and
special offers or promotions that may be of interest to you (also see
Keeping in Touch with You below).
- We will not sell or share your personal information with any other party.
- If you subscribe to our newsletter you can unsubscribe at any time.
Orchard Crown Limited, 586 Blackpool Road, Ashton, Preston PR2 1JA
Company number 1553497 Registered in England.
VAT Registered 349938105
We reserve the right to change these Terms & Conditions at any time.